FREQUENTLY ASKED QUESTIONS
When is the best time to visit New Zealand?
You can visit New Zealand at any time of the year. Summer and winter temperatures vary by only about 10 degrees over most of the country, making New Zealand an ideal holiday destination all year round.
Which month is best to visit New Zealand?
New Zealand is beautiful in every season. But the best time to come really depends on what you would like to do.
Summer (Dec, Jan, Feb)
Autumn (Mar, Apr, May)
Winter (Jun, Jul, Aug)
Spring (Sep, Oct, Nov)
Can children come on the tours?
Your children are welcome; please let us know their age so we can arrange the correct car seats.
What sort of clothing should I pack for my tour?
New Zealand is a fairly informal country and very few places insist on strict dress codes. If you’re spending time in one of the big cities then it pays to bring a tidier outfit for an evening out, otherwise comfort and practicality is key when choosing clothing for your visit. Layers are essential - as the weather can change rapidly.
- Ensure you pack a rain jacket. A wind and rain proof jacket are important to have when traveling here. As mentioned, the weather in New Zealand is changeable, even in the height of summer. If you're heading to Fiordland National Park or the West Coast be prepared for a high chance of rain. These are among some of the wettest places on earth, but that in itself is part of what makes it so special.
- Bring sturdy shoes for walking. All of the walking tracks and paths are well marked and well maintained so comfortable walking shoes or sneakers. However, if you're planning to venture into the wilderness or tackle any of New Zealand’s Great Walks, Hiking boots are a good idea.
- Protect yourself from the sun. The UV levels are particularly strong in New Zealand so be sure to bring a hat and at least 50 SPF Sunscreen.
Is it safe to drink the water in New Zealand?
New Zealand cities and towns have excellent water supplies and, in most cases, tap water is fresh and safe to drink. Water from rivers and lakes should be boiled, chemically treated or filtered before drinking to avoid stomach upsets.
Do I need a Visa to visit New Zealand?
Visa and immigration information for visiting New Zealand can be found here: Visa & Immigration Information. Proxee Tours NZ does not arrange visas, or any other paperwork connected with entering New Zealand. Please ensure that you have arranged all necessary paperwork for your visit.
Can I tip the tour guide?
If you had a great time during your tour and would like to express that to your tour guide, a tip is certainly very much appreciated.
How do I make a payment?
We accept Visa and MasterCard payments and process them via our secure credit card processing system.
I don't have a credit card. How can I pay?
If you don't have a credit card or prefer not to use one, we can supply all the information you need to make a direct credit to our NZ bank account.
How much deposit do I need to pay for Multi Day Tours?
At the time of booking we ask for a deposit payment of NZ$300 per person or 20% of the total tour value (whichever is higher). Occasionally some items such as domestic airfares may also need paying for at the time of the deposit. These are items which are usually paid for immediately by us and so we collect this in advance too. Deposits are non-refundable.
When do I need to pay the balance for my tour?
The balance for your tour is due 45 days prior to the start date. If you have made a reservation inside 45 days, an invoice will be emailed, and it is due within 48 hours of confirmation. Note: the balance due date is displayed on the tour invoice.
Can I make part or split payments on the tour balance?
Yes, you can make part or split payments. If you are travelling in a party, then making the appropriate payment for your share is easy. Decide how much you wish to pay and provide us names, mobile number, and email addresses of other guests paying the rest of the balance.
Are there additional charges for using a credit card to pay?
No. We do not charge an additional fee for paying with your credit card.
What happens if I have to cancel my booked tour?
You can cancel your tour at any time for any reason however please be aware that cancellations fees may apply. We highly recommend that you purchase a comprehensive travel insurance that will cover you for any cancellation or interruption costs. All cancellations must be confirmed by email.
What is your cancellation and refund policy?
After booking has been confirmed and more than 45 days from scheduled tour: 20% cancellation fee. From 31-44 days: 30%. From 7 to 30 days: 50%. Less than 7 days: 100%. No refunds will be made after travel has commenced. All cancellations must be confirmed by email.
Does the tour cost include insurance?
No, the cost of the tour does not include any kind of insurance. We recommend you purchase your travel insurance locally.